Thank you for visiting and shopping at Charter Books. Following are the terms and conditions for our shipping policy
You can save on shipping by choosing in-store pickup during checkout. After placing an order for store pickup, your order will be ready for pick up within 1 business day if the title is in stock. We will notify you when the order is ready for pick up. Please call the store to confirm that your order is ready for pickup.
All orders are processed within 2-3 business days. Orders are not processed or shipped on holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Delivery delays can occasionally occur.
Media Mail has longer delivery time and is not insured.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed during checkout. If you choose to have the books shipped as they become available, the total shipping charge is likely to be higher than what is calculated during checkout.
[LIST THE VARIOUS SHIPPING OPTIONS YOU OFFER WITH THEIR RATES AND EXPECTED DELIVERY TIME. THIS INFORMATION SHOULD BE UPDATED REGULARLY]
We offer international shipping to the following countries: Canada, United States
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Charter Books is not responsible for these charges if they are applied and are your responsibility as a customer.
How do I check the status of my order?
When your order has been shipped, you will receive an email notification from us. You can login to the website at any time to check the status of the order and the tracking number.
If you have questions about the status of your order, please contact us at email@example.com with your name and order number.